Australian Achiever Awards - Hudson Software

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HUDSON SOFTWARE SCORES 96.93%
FOR CUSTOMER SATISFACTION

The judging process for the 2002 Australian Achiever Awards was completed on 17th July 2002. Hudson Software scored a Highly Recommended 96.93%

The Australian Achiever Awards are an independent, unbiased awards system based on assessment ratings from a businesses' own customers - an indication of a well run business where satisfied customers are a sign that a business is healthy and worthy of praise.

The award system focuses on the grass roots of community services and is designed to allow local businesses to legitimately prove their true dedication to customer service in an award procedure which gives recognition to businesses within their own field of endeavor. These businesses that put greater effort into customer service should be congratulated. They are worthy of high consideration from the public when customer service is regarded as an important value in business relationships.

For verification of this report, please call
Geoff Harwood, Director, Australian Achiever, +61 (3) 9564-7899.

17 July 2002
Attn: Hudson Software

Congratulations! Following judging of the 2002 Australian Achiever Awards, you achieved a 96.93% score for your customer relations and service. This is an excellent score and shows that you recognize the value of good customer relations.

We are pleased to enclose your Highly Recommended certificate for display in your premises.

The following analysis of your score across all customer and trade references provides an indication of how your business rates over seven customer service values:

Time Related Service Phone calls / appointments / delivery 97.00%
Client Needs Is the customer getting / given what they want 98.33%
Care and Attention All dealings handled with expected care 95.00%
Value Does customer satisfaction outweigh the cost 100.00%
Attitude Politeness / friendliness / handling problems 98.89%
Communication Clarity / courtesy 97.73%
Overall Perception Consistency / standard of work / presentation / referral 93.98%
* Please note that your overall score of 96.93% is not an average of the above seven score values. Please call our office if you need further clarification.

We asked your customer references to provide feedback comments on your areas of strength as well as areas they thought could be improved.

STRENGTHS

SUGGESTED AREAS FOR IMPROVEMENT
(Given as constructive feedback)

Over the phone support. Personal service.

No comments received.

Other comments received from your customers were:

''Beyond all service received before. Extremely helpful with solutions. Knowledge is great and gives excellent service.''

''Very clear and personable. Goes above & beyond. Funny, smart and knowledgeable. Great technical advice.''

''Really great and go out of their way. Great explanations. Quick response time.''

 


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Hudson Software, 58 Belmont Ave, UPWEY, Vic, 3158, Australia.
Within Australia call: (04) 0989-0572   Fax: (03) 9754-8130
International Callers: IDD+61 (4) 0989-0572   Fax: IDD+61 (3) 9754-8130
ABN 69 672 495 458